Refund Policy

This policy explains when you can get a refund for CoachPadel, operated by CoachPadel. It sits alongside your statutory consumer rights, which it does not remove.

One-time purchases

CoachPadel is sold as one-time purchases (Foundation, Club and Performance) with immediate lifetime access — there is no subscription and nothing renews. You can request a refund within 14 days of purchase, provided you have not used the Service substantially in that time (for example, completed a significant portion of the courses or a level exam). After that window, purchases are non-refundable.

Upgrades

When you upgrade from a lower tier you pay only the difference. That upgrade payment follows the same rule: refundable within 14 days if the newly unlocked courses have not been used substantially.

Physical certificate

On the Performance tier, once a physical certificate has been printed and dispatched to you, the cost attributable to producing and posting it is non-refundable, even within the 14-day window.

How to request a refund

Email [email protected] from the address on your account (or use the contact page), telling us which tier and payment you mean. We aim to respond within 5 business days.

Payment disputes

If something looks wrong on your statement, please contact us first — we can usually resolve it faster than a card dispute.

Statutory rights

If you are a consumer in a jurisdiction with mandatory refund or cancellation rights (for example the UK/EU right to cancel), those rights still apply and take precedence over this policy where they conflict.

Contact

[email protected] · or use the contact page.