Privacy Policy

This policy explains what data CoachPadel (“we”) collects when you use the Service, why, and your rights over it.

1. What we collect

• Account data — when you sign in with Google we receive your name, email address, Google account identifier, and profile image.
• Usage and progress — courses started, lessons and exams completed, grades, certificates, and general activity on the Service.
• Payment data — handled by our payment provider, Stripe. We receive confirmation of your purchase but we do not store your card details.
• Technical data — IP address, browser and device information, and cookies needed to run and secure the Service.

2. How we use it

To provide and personalise the Service, track your learning progress, process payments, issue and verify certificates, communicate with you about your account, keep the Service secure, improve it, and meet legal obligations.

3. Legal bases

Where applicable (e.g. UK/EU GDPR), we process data to perform our contract with you, for our legitimate interests in running and improving the Service, with your consent (e.g. certain cookies), and to comply with the law.

4. Who we share it with

We share data only as needed with providers who help us operate: Stripe (payments), Google (sign-in), and our hosting and email providers. We may disclose data if required by law. We do not sell your personal data.

5. Cookies

We use essential cookies to sign you in and keep the Service working, and may use limited analytics cookies to understand usage. You can control cookies through your browser settings.

6. Retention

We keep your data while your account is active and for as long as needed for the purposes above or to meet legal requirements. You can ask us to delete your account.

7. Your rights

Depending on where you live, you may have the right to access, correct, delete, or export your data, to object to or restrict certain processing, and to withdraw consent. To exercise these, contact us using the details below.

8. International transfers

We operate globally and use providers in various countries, so your data may be processed outside your country of residence. Where required, we rely on appropriate safeguards for such transfers.

9. Children

The Service is not directed to children under 16 (or the age of digital consent in your country), and we do not knowingly collect their data. If you believe a child has provided us data, contact us and we will remove it.

10. Security

We use reasonable technical and organisational measures to protect your data. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

11. Changes

We may update this policy and will change the date above; material changes will be notified where appropriate.

12. Contact

Privacy questions or requests: [email protected] · or use the contact page.